To opt-in to a particular mobile campaign, please text the “keyword” associated with the campaign to 52236. To opt-out of a particular mobile campaign, please text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or STOP ALL to 52236. If you would like to opt-out of all mobile campaigns, please text “STOP ALL” to 52236. If you are experiencing problems with opting out of a mobile campaign, please email us including your cellphone # to support@ridebay.io.
Frequency of Program ServiceBy opting in to a mobile campaign you are agreeing to receive messaging alerts on your mobile phone. Alerts may be sent daily, weekly, monthly, and at scheduled intervals dependent on the mobile campaign to which you have subscribed and your mobile carrier’s policy.
Carriers SupportedThe following carriers are currently supported: T-Mobile, Sprint, Nextel, Boost, AT&T, Cellular One Dobson, Alltel, Verizon Wireless, Virgin Mobile, Cricket, Cincinatti Bell, and Cellular South. More carriers will be added to this list when they participate with our programs.
Frequency of Program Service By opting in to a mobile campaign you are agreeing to receive messaging alerts on your mobile phone. Alerts may be sent daily, weekly, monthly, and at scheduled intervals dependent on the mobile campaign to which you have subscribed and your mobile carrier’s policy. Notification of Privacy Policy ChangesWe reserve the right to change the Privacy Policy at any time. If we decide to revise the Privacy Policy, we will post a notice at least thirty days prior to making any material changes. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Your continued use of the Web site, including use after the posting of any changes to these terms, will be deemed acceptance by you of the Privacy Policy.
For privacy questions related to a text message you may have received from a company using Ridebay , please contact us directly. Notice Concerning Children
PLEASE NOTE: We are a general audience site, and do not direct any of our content specifically at children under 16 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Ridebay Web site visitor is under age 16, we will promptly delete any personal information regarding that visitor.
SMS/MMS Pricing (Cost)Message and data rates may apply for participation in mobile campaigns on the Ridebay platform.
Information Collection Practices, what Basic Information Does Ridebay Collect?You can visit the Web site to read information about our company, products, and services without telling us who you are and without revealing any personal information. In operating the Web site, Ridebay includes optional information request forms such as White Paper or Webinar Request forms, Newsletter subscription forms, and general contact request forms that request your name, company, title, phone number, email address, URL, address and other information to help us determine your needs related to our products and solutions and in order for you to download or view documents or other information through the Ridebay Web site. We use this information to send updates about our company and to contact you if requested or necessary. Ridebay also collects billing information such as credit data via our partner Stripe. Depending upon your request, Ridebay may also ask for additional information, such as how you heard about us. This information is provided by you on a voluntary basis only and is not required by us in order for you to use and enjoy the Web site. Ridebay uses the information that we collect on the Web site to contact you to further discuss your interest in our company, our services, and to send information regarding our company or partners, such as marketing promotions and events. This information may also be used to improve the services we provide you. We use this information to improve the way that we provide our services to our clients, to relay administrative information, and to verify login information. The information is collected and stored in a manner that is appropriate for the nature of the data that we collect, and the need to fulfill your request. Ridebay does not share, sell, rent, or trade PII with third parties for their promotional purposes.
Security and PrivacyRidebay's web site uses security measures to help protect against the loss, misuse, and alteration of the information under our control. We store the information in two redundant databases in two secure environments at different locations with our data hosting service provider, AWS.
Ridebay takes care to reinforce the importance of our web site visitors’ security and privacy among our employees. Ridebay requires unique usernames and passwords that must be entered each time a user logs on to Ridebay's client interface. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of all data. The bottom line is that, because our business involves hosting application accounts, data security is paramount. We’re constantly reevaluating and deploying new technologies to enhance our security.
In order to accommodate changes in our business, we may sell or buy portions of our company or other companies or assets. In such transactions, visitor information may be one of the transferred assets. In the event that all or substantially all of Ridebay's assets are acquired in a transaction, our visitor information may be an asset that is reviewed and transferred. Such a transaction will be disclosed per the “Notification of Privacy Policy Changes” guidelines above. Also, as with the data we collect on behalf of our clients, we reserve the right to disclose any datawe collect at our Web site if required by law or valid order of a court or other governmental authority or to protect the health and safety of Ridebay's employees or the general public.
Ridebay is not responsible for the privacy practices or the content of any other web sites to which we link. We encourage our visitors to read the privacy statements of each and every web site that they visit.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Updating and Choice/Opt-OutVisitors who request information on our web site have the following options for reviewing, modifying and deleting any personally identifiable information that has previously been provided to Ridebay , as well as updating their profiles and unsubscribing (opting out) to avoid receiving future communications from us:
Sending an email message to support@ridebay.io. We’ll reply within 30 days of receiving your request confirming any corrections or updates requested.
If you are subscribed to receive newsletter or commercial emails from us, you may send us a request to unsubscribe from receiving such emails at any time by following the unsubscribe instructions within the email. We will comply with your unsubscribe request within 24 hours after receipt of such request (or shorter time period, if required by law).
Links to Other SitesThis Web site contains links to other sites that are not owned or controlled by Ridebay Please be aware that we, Ridebay, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site. Ridebay licenses some websites that have the same look and feel of www.ridebay.io. Please be aware that this privacy statement only covers www.ridebay.io.
Wait there is more on how we protect your data and how we use maintain and secure.Sorry we have to do this for legal reason, any questions you can always call us for clarityor have your attorneys check it out. Happy Reading.
How Ridebay Processes Your Personal InformationWhen we talk about “personal information” or “personal data,” we’re talking about a broad range of information. Data protection laws around the world define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person. In other words, a person’s phone number is personal information, while a business’s phone number is not.
In addition, some data protection laws and privacy laws in certain jurisdictions differentiate between “controllers” and “processors” of personal information. A controller decides why and how to process personal information. A processor does not make decisions about personal information; it only processes personal information on behalf of a controller based on the controller’s instructions.
With this background, let’s take a high level look at the personal information Ridebay collects and how we process it.
If you are a customer of ours, Ridebay processes personal information in different ways when you use our products and services.
Ridebay processes these categories of personal information differently because the direct relationship we have with you, our customer, is different from the indirect relationship we have with your end users.
When Ridebay processes your Customer Account Data and your Customer Usage Data, Ridebay is acting as a controller. We are also a controller for our employees’ personal data. When Ridebay processes your Customer Content, we are acting as a processor.
If you are a visitor to our website (by which we mean any website that links back to this Privacy Notice in its footer, such as to ridebay.io), or if you are not a Ridebay user and you are attending one of our events, we collect a minimal amount of data about you (depending on how much you’ve chosen to share with us). This might be as little as an IP address or a cookie, and it might be your contact information. We also consider this Customer Account Data. You can read below about how we process visitors’ Customer Account Data.
If you are an applicant to a job at Ridebay, or you are a Ridebay employee, you can request about how we process employee and applicant data.
If you are an end user of a Ridebay customer, this Privacy Notice does not apply to the services that our customers provide to their end users. Our customers have their own policies regarding the collection, use, and disclosure of the personal information of their end users. If you are an end user of one of our customers and want to learn about how that customer handles your personal information, we encourage you to read the customer’s privacy policy. Only the customer can assist you with requests for access or deletion.
Data about our customersRidebay requires the minimal amount of data necessary to provide services to you, and the amount or type of data we collect depends on the product or service you choose or how you use it. If you choose to share additional information with us so that we can better customize your account and our services, we’ll process that with the same care and respect. We do not sell your personal information and we do not share your information with third parties for those third parties’ own business interests. This Privacy Notice describes the data we collect from our customers at a high level, but you can always learn more by reading our API documentation.
We use the information we collect and share it with our service providers primarily to provide the services you’ve requested from us, and as needed for our operational purposes (e.g., to do the things we need to do to function as a business, such as to collect payment). In addition, we may use data about our customers to detect, prevent, or investigate security incidents, fraud, or abuse and misuse of our platform and services.
Data we process during account creation and account usageWhen you sign up for an account with us, we ask for certain information like your contact details and billing information to facilitate payment and communication. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on Ridebay makes requests to our APIs. We use this to understand who is using our services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.
Information You Share Directly:Name and contact information. When you sign up for a Ridebay account with us, we will ask you to give us your name, email address, and optionally, your company name, and to create a password. You can also name your account (or accounts, if you have more than one). We collect this information so we know who you are — this helps us communicate with you about your account(s), recognize you when you communicate with us through the account portal or otherwise, bill you correctly, and provide other services.
Telephone number. When you first sign up for an account, we may also ask you for a telephone number (where it’s relevant to the service you’re using) so we can communicate a verification code to that telephone number and have you enter the code into our website. This helps us verify that you’re actually a human being. A Ridebay team member may also contact you at this number to help you with onboarding unless you choose not to be contacted.
When or if you set up two-factor authentication for your account, we may ask you to enter a telephone number to set up the process. You have the option to use that telephone number as the method for us to communicate verification codes to you to verify that it is you logging into your account. You can alternatively use or ask us to use or implement other similar authenticator application for verification codes. We don’t use this two-factor authentication phone number for purposes other than providing verification codes; however, if you’ve given us your phone number in another context, such as in connection with your Ridebay account, we may contact you that way.
Payment information. When you upgrade your trial account, we’ll ask you to provide our payment processor with your payment method information like a credit card or your ACH account and your billing address. Our payment processor, acting on our behalf, gathers this so we can bill you for your use of our products and services. Our payment processor will share your billing address with Ridebay. We’ll also use your billing address for tax calculation and audit purposes.
Subscriber records. For some products, we may also obtain proof of identity from you that includes a proof of address, name, physical address, or other identification information.
We may have to share subscriber records with local government authorities or with the local telecommunications carrier that provides connectivity services. We may also use this physical service address for tax purposes. However, we don’t share subscriber records for purposes other than this, and we treat these records with our highest confidentiality.
Personalization details. Some of our products, such as our short code service, may require you to complete an application form by providing details about your company and your intended use of the product. We’ll use this information for the purpose of determining eligibility for these products. We may also use it in connection with improving our own internal processes and services or to train our team members.
Information We Generate or Collect Automatically:SIDs. When you sign up for an account with Ridebay, we’ll automatically assign you and each of your accounts a unique ID — a SID — and we’ll automatically generate an API token for each of your accounts. These are used like a username and password to make API requests. Instead of using these API tokens, you can provision API Keys and use your API key for authentication when making requests to our APIs. We keep a record of these credentials so we know it is you making the requests when your application makes requests to our API using these credentials.
Device information and IP addresses. When you use our account portal, we collect your IP address and other data through tracking technologies like cookies, web beacons, and similar technologies. We also collect IP addresses when you make requests to our APIs and in our server logs. We use this information to understand how customers are using our platform, who those customers are (if they are a company and the IP address is associated with that company), what country they are logging in from (for analytics and export control purposes), and to help improve the navigation experience.
When you use our account portal, we also collect information about your device, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, unique identifiers, and general location information such as city or town. We do not collect precise geographical information.
Data we process from our website, events, and interactionsWhen you visit our website, sign up for a Ridebay event or request more information about Ridebay, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. We collect this information to provide you with what you request through the web form.
Information You Share Directly:In some places on Ridebay’s public-facing websites, you can fill out web forms to ask to be contacted by our Sales Team, sign up for a newsletter, register for a Ridebay event, or take a survey. The specific personal information requested on these forms will vary based on the purpose of the form. We will ask you for information necessary for us to provide you with what you request through the form (for example, we will ask you for your email address if you want to sign up for an email newsletter and for your phone number if you want a member of our Sales Team to call you). We may also ask you for additional information to help us understand you better as a customer, such as your Ridebay use case, your company name, or your role at your company. If you sign up to receive ongoing marketing communications from Ridebay, like a newsletter, you can always choose to opt out of further communications through a preferences page which will be linked from any marketing email you receive from Ridebay. You can also contact our support@ridebay.io Team to communicate your choice to opt out.
If you contact our Sales or support@ridebay.io Teams, those teams keep a record of that communication, including your contact details and other information you share during the course of the communication. We store this information to help us keep track of the inquiries we receive from you and from customers generally so we can improve our products and services and provide training to team members. This information also helps our teams manage our ongoing relationships with our customers. Because we store a record of these communications, please be thoughtful about what information you share with our Sales and support@ridebay.io Teams. While we will take appropriate measures to protect any sensitive information you share with us, it is best to avoid sharing any personal or other sensitive information in these communications not necessary for these teams to assist you.
Information We Collect Automatically:We use your email address to send you information about other Ridebay products, services or events in which we think you may be interested. You can opt out of receiving marketing communications from us at any time through your marketing preferences page by clicking the “unsubscribe” link at the bottom of any marketing email you receive from Ridebay. You can also contact our support@ridebay.io Team to communicate your choice to opt out. Please note that it may take up to three days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. You will not be able to opt out of service emails from us, such as password reset emails, billing emails, or notifications of updates to our terms, unless you deactivate your account.
We may also use publicly-available information about you that we have gathered through services like LinkedIn, or we may obtain information about you or your company from third party providers. We use this information to help us understand our customer base better, such as your industry, the size of your company, and your company’s website URL. We also use this information to reach out to potential candidates for roles at Ridebay.
When you visit a Ridebay website, we process your information to market our services to you on other websites. You are able to opt out of targeted advertisements by using the cookie consent management tool, TrustArc.
How Long We Store Your Customer Account DataRidebay will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask Ridebay to delete specific personal information from your Customer Account Data, we will honor this request unless deleting that information prevents us from carrying out necessary business functions, such as billing for our services, calculating taxes, or conducting required audits..
More specifically, within 60 days following closure of your account, we will either delete other Customer Account Data or transform it such that it can no longer be used to identify you, with the following exceptions, depending on and in accordance with applicable law:
We use Customer Usage Data and Customer Content to provide services to you and to carry out necessary functions of our business as a communications service provider. We do not sell your end users’ personal information and we do not share your end users’ information with third parties for those third parties’ own business interests.
The particular end user personal information Ridebay processes when you, our customer, use our products and services, and the reasons Ridebay processes end user personal information, depends on how you use our products and services and which Ridebay products and services you use. For that reason, our API docs for each of our products and services are the best place to find information about our processing of personal information when you use that Ridebay product and service. In many cases, you can opt to store records of your communications or other activities in your Ridebay account, and these records may include your end users’ personal information. You may also have the option to use additional features or tools within Ridebay’s products or services that allow you to do things such as analyze the records, including end user personal information, in your Ridebay account. In those cases, Ridebay will process this information to provide you with the service you request.
How Long We Store Customer Usage Data and Customer ContentDetails regarding how long your end user personal information may be stored on Ridebay systems will depend on which Ridebay products and services you are using and how you are using them. For that reason, our API docs for each of our products and services are the best place to find more detailed information about managing end user data collected and stored in connection with your use of our products and services or contact support@ridebay.io.
As a Ridebay customer, if the Ridebay product or service you use enables you to store records of your usage on Ridebay, including personal information contained within those records, and you choose to do so, then Ridebay will retain these records for as long as you instruct, up until termination of your account. In some cases, use of extended storage may cost more. If you later instruct us to delete those records (please see below for information on how to delete your records), we will do so. Please note that it may take up to 30 days for the data to be completely removed from all systems.
How Ridebay shares personal informationWe do not sell your personal information or the personal information of your end users. We also do not allow any personal information to be used by third parties for their own marketing purposes (except in cases where you explicitly request or provide consent for us to do so, such as at a conference when you direct us to share your information with a sponsor). However, we do need to share personal data in order to provide our products and services to you, such as to route a call you send through us or to store data you ask us to store. Below are the different scenarios under which we may share your data with third parties.
Legal disclosureWe reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
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